If something arrived incorrect or missing because of a manufacturing defect, shipping damage, or a shipping error, we'll exchange it within 14 days of the delivery date. You can reply to your order confirmation email, or email us directly with your order number and the reason for the exchange.

If you'd like to return a non-defective item within 14 days of receiving your order, reach out to the shop or platform where you originally bought it, then email us to arrange the return.

• The item must be new, unopened, and in its original packaging. Opened items may not be eligible.
• You cover the return shipping, and the original shipping fee isn't refundable.
• If your order shipped under a free-shipping offer, the actual shipping cost we paid — both the delivery to you and the return — is deducted from your refund.
• Once we send your return label, please ship the item back within 15 days.

Once a refund is initiated on our end, it's processed to your credit card within 5–7 business days. The same return conditions apply: the item must be new, unopened, in its original packaging, and returned within 15 days of receiving the label. Change-of-mind return shipping is deducted as described above.

Haven't seen it yet? Refunds can take time to post, so we suggest checking in this order:

• Check your bank account again.
• Contact your credit card company — for exactly when the credit lands, your card-issuing bank is the best source.
• Still nothing? Email us and we'll help track it down.

Occasionally a package takes a beating on the way. To file a claim, UPS and Hidbea need all three of these photos:

If an item that's already been shipped hasn't reached you, contact us within 30 days of the shipment date and we'll look into it.