Returns & Exchanges

 

RETURN

As a responsible seller, we are dedicated to providing high-quality products that meet your expectations. If you wish to change your mind about your purchase within 14 days of receiving your order, please reach out to the shopping site or platform where you made your initial purchase. If you have further questions or concerns, feel free to complete this [Inquiry - Purchased Orders: Google Form] or email your information to support@hidbea.com.

EXCHANGE

We will provide an exchange for any incorrect, missing, or damaged items resulting from manufacturing defects, shipping damages, or shipping errors within 14 days of the receipt date. Please complete this [Inquiry - Purchased Orders: Google Form], or email the same information to support@hidbea.com.

REFUND

We will process a refund to your credit card within 5-7 business days if the refund is initiated on our end. For inquiries regarding when the credit will appear in your account, please reach out to your card-issuing bank.

If you have not yet received a refund, we recommend checking your bank account first, and then contacting your credit card company, as it may take some time for your refund to be processed.

If you have followed these steps and still have not received your refund, please contact us at support@hidbea.com. 

NOTICE

You will be responsible for the shipping costs associated with returning items unless they are defective due to manufacturing. If the item does not meet this criterion, the shipping costs will be deducted from your refund.

Please be advised that if the film has been cut or the protective layer has been removed, the order is non-returnable and non-refundable. Furthermore, shipping charges are also non-refundable. When returning an item, please ensure it is in new condition, securely packaged, and includes the original packing slip or a copy of the invoice.

Items Lost in Transit:

If you have not received an item that has already been shipped, please contact us within 30 days of the shipment date. Please complete this [Inquiry - Purchased Orders: Google Form] and also file a lost package claim with the shipping company (USPS, UPS, or FedEx).