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Returns & Exchanges

RETURN

As a responsible seller, we are always committed to providing high quality products to meet your expectations. If you change your mind about the purchase, please request a return within 14 days of receipt of your order by viewing your order history.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

All returns must be in original condition with packaging intact. 

 

EXCHANGE

We will offer an exchange for any incorrect, missing, or damaged items due to manufacture defects, shipping damages or shipping errors within 14 days of the date of receipt.

Please contact us with your order number, photographs of the items and all related references of your package.

Please follow the return process to request the replacement. There is no return fee for defective, damaged or shipping error merchandises.

 

REFUND

We will process a refund to your credit card within 5-7 working days as long as we receive the returned items. Please contact the card-issuing bank with questions about when the credit will be in your account.

If you haven’t received a refund yet, please check your bank account first, and then contact your credit card company, it may take some time before your refund is released.

If you’ve done all above and you still have not received your refund yet, please contact us at support@hidbea.com

 

NOTICE

You will be responsible for shipping costs of the returning items. The shipping cost of returns will be deducted from your refund.

Custom Made-To-Size and Cut-To-Size orders are non-returnable and non-refundable. Shipping charges are non-refundable. When you return an item, please be sure it is in new condition, securely wrapped, and include the original packing slip or copy of invoice.

Items Lost in Transit:

If you have not received an item that has already been shipped, we need to be contacted within 30 days of your item being shipped. We will do everything we can to find the missing item. If it is not found, we will replace the item. After 30 days, we are no longer responsible for the lost item, and it will be your responsibility to contact the shipping company (USPS, UPS, or FedEx) to file a lost package claim.